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Shipping & Returns

 

RETURN POLICY
 
In the unlikely event you are not satisfied with your purchase we will issue a full STORE CREDIT for unused, unworn, unaltered, and unwashed merchandise. Customers must contact us within 5 days of receiving order to receive store credit. After the 5th day the item is considered final sale.
 

-5th and Sole offers returns for store credit ONLY ( NO REFUNDS NO EXCEPTIONS).

-All SAle Items are a Final Sale

 

-Please note: store credit based on return does not include shipping charges, unless the return was a result of 5th and Sole's error.  Swimwear and Accessories are Final Sale. Please allow 7-10 business days for your return to be processed. 


-Customers are responsible for shipping cost of all returns
-Merchandise must be unused, unworn, unaltered, and unwashed
-Shoes must include original box and in original condition
-Swimwear, leggings, intimate apparel,
all sale items and all accessories ( jewelry, hats, belts, scarves, handbags ) are a final sale.


Once your return is received please allow up to 7 business days for your store credit to be issued via email. ONLY store credit will be issued, NO REFUNDS. We
 DO NOT offer exchanges at this time only store credit.



RETURN INSTRUCTIONS

-Make sure the return meets all the return policy requirements listed above.
-Please email returns@5thandsole.com with reason for return.
-A return authorization (R.A.) number will be issued back via email.
-Pack merchandise in a secure package
-Enclose a copy of the receipt and R.A.
-Ship merchandise with a tracking number to ensure delivery


5th and Sole is not responsible for lost, damaged, or stolen merchandise

Attention: 5th and Sole Returns

Ship to: 1333 Old Spanish Trail, Suite G #184 Houston, Texas 77054



 
SHIPPING

*All items will be shipped within 1-3 business days from the receipt of payment, excluding holidays. All orders placed on the weekend will begin processing the following Monday; while all orders placed on National Holidays will begin processing on the following business day.  We are not responsible for unexpected shipping delays caused by circumstances related to the courier.

-Currently we ship only within the United States
-Free shipping on orders of $150 or more
-$5 Shipping per order for items under $150 dollars
-$10 Shipping on shoe orders under $150 dollars
-Delivery is not available to P.O. Boxes
-For Security purposes billing address and shipping address should be the same or verified by 5th and Sole Team